Placing An Order
Orders are processed Monday - Friday, 10:00 am - 17:00 pm. Orders placed on weekends & Bank Holidays will be processed the next working day. Please allow 48 hours for orders to be processed.
We aim to process your order as quickly as possible however please understand that because we work with external suppliers, brands and designers, stock levels can fluctuate. We will be in touch with you if your product is out of stock with the expected time frame and discuss with you how to proceed with your order.
As many of our items are made to order and printed to order, we strongly suggest ordering samples prior to placing your order and getting in touch with us if you have any questions. Made to order and printed to order items are not eligible for returns and/or refunds. You can view our Return & Refund Policy here.
Delivery Policy
UK Mainland Delivery
Standard Delivery (Monday - Friday): From £3.95
We offer FREE UK Delivery on thousands of products for orders +£150
Your order will be shipped to you directly by the individual brand(s). Shipping times can vary and your order may arrive in multiple packages and/or from different couriers. Estimated shipping times can be found on the individual product page under the "Shipping Information" tab. The country of origin is also provided under the "Shipping Information" tab. Please take note of this since some products will ship from countries outside of the UK and import tax / duty may be payable upon receipt in the UK. This is the customer's responsibility to settle
(refer to our Terms & Conditions for more information). We will provide tracking information as soon as your order has been dispatched.
It is the customer's responsibility to liaise with the courier if you need to arrange a redelivery, request the order be left in a safe place, with a neighbour etc. Should item(s) fail to deliver, and as a result, are sent back to the brand, the customer will incur the redelivery shipping costs. We are not able to refund orders or original postage costs where delivery attempts have failed. If you need us to hold your order for a set period of time, due to a renovation or you being away, please include details in the Order Notes when placing your order so we can do our best to accomodate your needs.
Some products require specialist delivery. For furniture orders, as soon as your item(s) are received and quality checked, our trusted Furniture Delivery Team will get in touch, usually by phone, to arrange a delivery date and time slot with our complimentary White Glove Delivery service.
Please read more about our White Glove Delivery service here.
International Delivery
We offer worldwide shipping on all items. The shipping cost will be calculated at checkout and is based on your delivery address and order volume.
For furniture, fragile and larger orders, we need to obtain an international shipping quote from our delivery partners. Please contact our Customer Care Team with your full delivery address for a shipping quotation.
International delivery may also incur local taxes and import duties. These are the responsibility of the recipient of the goods on arrival in the country of delivery. For EU customers, more information about local taxes and import duties can be found
here.
Express Delivery
If you require speedy delivery, please reach out to our Customer Care Team by submitting a ticket here and we will be happy to assist where possible.
