We have put together a list of frequently asked questions and their answers below. Hopefully you will find answers to all your questions here, but if not, please feel free to contact us to speak to a member of the team.
Placing an order
If you can’t find your desired item, please fill out the contact form or alternatively email firstname.lastname@example.org with what you’re looking for and we will do our best to source an item for you.
You can still place an order online without an account. Having an account just makes it easier for future orders, as your addresses and details will be already be saved, making the ordering process much quicker and easier for you. You can also add items to a wish list.
Typically, we encourage our customers to get in touch with us early to discuss your order options by emailing email@example.com. If your item is bespoke or made to order, it is very difficult to change your order because the production has begun. Please let us know ASAP should you wish to make any changes.
Please note that when merchandise is ordered at different times we cannot guarantee colour matching due to variations between batches. Changing an order may cause a delay with your delivery time and may alter the price you have been quoted.
Yes! The cost to ship internationally will be calculated at checkout. For large orders (such as furniture and art), we recommend emailing us firstname.lastname@example.org with your delivery address for a more accurate shipping quotation.
Since we source from around the world, shipping times vary. Due to the nature of our business and the unique locations we source from, many products are bespoke or made to order, requiring TLC in their packaging and distribution. If your product is handmade, definitely take this into consideration. For more information on a specific product and the estimated delivery time, please email email@example.com otherwise the lead time should be clearly indicated on the product page.
Most items will not require any assembling, however, if you have ordered a larger piece of furniture, then this may be the case. Please email firstname.lastname@example.org for more information on a specific product.
Returns and exchanges
Since your orders are shipped from the vendor's warehouse / office directly, you will need to return your merchandise to that same address. If it is not on the original packaging, please email us email@example.com and we will send you the information.
If you have ordered a bespoke item, please understand that this order was tailored specifically for you. Therefore if you wish to return the item, this may not be possible. You will need to get in touch with the Vendor. Their contact information should be in the delivery packaging and your email confirmation of purchase. If you cannot find the Vendors details, please email firstname.lastname@example.org with your order number and description and we will do our best to help you.