We have put together a list of frequently asked questions and their answers below. Hopefully you will find answers to all your questions here, but if not, please feel free to contact us to speak to a member of the team.
Placing An Order
If you can’t find your desired item, please fill out the contact form or alternatively email firstname.lastname@example.org with what you’re looking for and we will do our best to source an item for you.
You can still place an order online without an account. Having an account simply makes it easier for future orders because your addresses and details will be already be saved, making the ordering process much quicker and easier for you. You can also add items to a wish list.
We encourage customers to get in touch with us to discuss your order options by emailing email@example.com. If your item is bespoke or made to order, it is difficult to change your order as production has started. Please let us know within 48 hours of placing your order of any changes.
When merchandise is ordered at different times, we cannot guarantee colour matching due to variations between batches. Changing an order may cause a delay with your delivery time and may alter the price you have been quoted or already charged.
You can order samples for all our fabric and wallpaper ranges. We strongly suggest ordering samples prior to placing an order to get an idea of the scale, material and feel.
All our fabrics and wallpapers are printed to order and they are not eligible for returns.
We also strongly suggest requesting samples for any furniture ranges you are interested in, as if they are made to order, they aren't eligible for returns if you are unhappy with the colour or size etc.
Yes! The cost to ship internationally will be calculated at checkout. For large orders (such as furniture and art), we recommend emailing us with your delivery address for a more accurate shipping quotation, as these are quoted for on an individual basis and may not appear at checkout.
Since we source from around the world, shipping times vary. Due to the nature of our business and the unique locations we source from, many products are bespoke or made to order, requiring TLC in their packaging and distribution. If your product is handcrafted and/or made to order, please take this into consideration.
For more information on a specific product and the estimated delivery time, please email firstname.lastname@example.org otherwise the lead time and manufacturing information is clearly indicated on the product page under the "Delivery" tab.
We work with 80+ brands from around the world, many of which are in the UK. However, quite a few of our brands are based in the USA and Europe. The manufacture and shipping location is cleary indicated on the product page under the "Delivery Information" tab.
Depending on your location and where you are ordering from, you may be subject to import duties and/or taxes that apply to your country. Decoralist is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and Decoralist cannot predict the value of what these charges may be.
For further information on custom and excise policies in your country, please contact your local customs office.
Most items will not require any assembling, however, if you have ordered a larger piece of furniture, then this may be the case. Please email email@example.com for more information on a specific product.
Returns, Refunds & Exchanges
Please email firstname.lastname@example.org with your order number and ‘RETURN’ in the email subject line (Order #0000 RETURN).
We will send you the paperwork and delivery address to complete your return.
When organising a return, please send the item with care, using a trackable service to ensure that it reaches us without damage. We reserve the right to refuse a refund on your order, or issue a credit note for the original selling price if the product is not returned in a fully re-sellable condition.
Your refund will be processed as soon as your item is received and been quality checked. Please note that refunds can take up to 10 working days to clear.
Since your orders are shipped from the vendor's warehouse / office directly, you will need to return your merchandise to that same address. If it is not on the original packaging, please email us email@example.com and we will send you the information.
If you have ordered a bespoke item, please understand that this order was tailor-made specifically for you. Therefore if you wish to return the item, this may not be possible. Please email firstname.lastname@example.org with your order number and we will do our best to help you.