Delivery & Returns Policy

In order to offer you an extensive range of products, we work with numerous approved suppliers from around the world. The country origin and lead times for specific products are clearly indicated on the relevant product page under the ‘Delivery Information’ tab. We support local and global craftsmanship and many items are made-to-order; this may mean a longer lead time.  

Please note there may be delays in some cases, though we are doing our utmost to minimise this. You can read more about the Global Events Impact here.

Placing An Order

Orders are processed Monday - Friday, 10:00 am - 17:00 pm. Orders placed on weekends & Bank Holidays will be processed the next working day. Please allow 48 hours for orders to be processed.

We aim to process your order as quickly as possible but since we work with external suppliers, brands and designers, stock levels can fluctuate. We will be in touch with you if your product is out of stock with the expected time frame and discuss how you would like to proceed with your order. 

As many of our items are made and printed to order, we strongly suggest ordering samples prior to placing your order and getting in touch with us if you have any questions. Made to order and printed to order items are not eligible for returns and/or refunds.

Delivery Policy

UK Mainland Delivery
Standard Delivery (Monday - Friday): From £3.99 
We offer FREE UK Delivery on thousands of products for orders +£150
Your order will be shipped to you directly by the individual brand(s). Shipping times can vary and your order may arrive in multiple packages and/or from different couriers. Estimated shipping times can be found on the individual product page under the "Delivery Information" tab. We will provide tracking information as soon as your order has been dispatched. 
Kindly note that it is the customer's responsibility to liaise with the courier if you need to arrange a redelivery, request the order be left in a safe place, with a neighbour etc. Should item(s) fail to deliver, and as a result, are sent back to the brand, the customer will incur the redelivery shipping costs. We are not able to refund orders where delivery attempts have failed.
Some products require specialist delivery. For furniture orders, as soon as your item(s) are received and quality checked, our team will get in touch to arrange a delivery date with our complimentary White Glove Delivery service. Please read more about our White Glove Delivery service here.
International Delivery
We offer worldwide shipping on all items. The shipping cost will be calculated at checkout and is based on your delivery address and order volume. 
For furniture, fragile and larger orders, we need to obtain an international shipping quote from our delivery partners. Please contact our Customer Care Team with your delivery address.
International delivery may also incur local taxes and import duties. These are the responsibility of the recipient of the goods on arrival in the country of delivery. 
For EU customers, more information about local taxes and import duties can be found here. 
Express Delivery
If you require speedy delivery, please reach out to our Customer Care Team by submitting a ticket here and we will be happy to assist where possible.

Returns and Refunds

Please note that seasonal items are non-returnable 
Order Cancellations
Order cancellations / amendments must be made within 48 hours of purchase, provided your item hasn't already shipped. Please submit a request here with your order number and ‘CANCEL’ in the email body (example: Order #0000 CANCEL) to inform us that you would like to cancel your order. After 48 hours of purchase, or if your item has already shipped, we will be unable to cancel your order. We encourage you to email us prior to placing an order if you have any questions and to read the product / delivery information on the product pages.
If you cancel your order after 48 hours of your purchase, you may be subject to a transaction fee being deducted from your refund.
Returns Policy
We’re sure you’ll love your purchase, however if for any reason you are not satisfied, you can return your order within 14 days of receiving the item(s). We will be happy to offer you an exchange or a refund, excluding the original cost of delivery. Products must be returned in perfect condition, unused and in original inner and outer packaging with all labels and tags attached. 
Please note that return delivery fees are to be covered by the customer, unless in the case of a damaged item(s). 
Regarding the return of a furniture item which has been delivered via pallet delivery: we will not cover the cost of a new pallet, so please keep hold of this until you have checked the item(s). Furniture will be subject to a restocking fee and collection charge.
We are unable to accept returns for made-to-order, printed-to-order, non-standard, customised or special order products. 
We are unable to offer returns for international orders. Please check the dimensions of the product(s) you wish to order to ensure access is not a problem during delivery. Dimensions on Decoralist are listed in metric (cm, mm, m). For customers ordering using the imperial system, please check the conversion prior to placing an order. 
How Do I Make A Return?
Please submit a Returns Request here with your order number and ‘RETURN’ in the email body (Example: Order #0000 RETURN). We will send you the paperwork and delivery address to complete your return if approved.
When organising a return, please send the item with care, using a trackable service to ensure that it reaches us without damage. Decoralist reserves the right to refuse a refund on your order, or issue a credit note for the original selling price if the product is not returned in a fully re-sellable condition. 
Your refund will be processed as soon as your item is received and been quality checked. Please be aware that refunds can take up to 10 working days to clear. 
Damaged Products 
If your order arrives damaged, please take photos and submit a ticket here with your order number within 48 hours of receiving the item(s). Without the correct information and images, we will not be able to investigate the issue. Failure to notify us within 48 hours of receiving a faulty or damaged product could mean we have to charge for a replacement. Decoralist is happy to offer a replacement on any damaged items at our expense, should you report it within 48 hours of receiving the item(s).