Delivery & Returns

Christmas Orders: We strongly encourage to leave plenty of time for Christmas orders and order by December 1st, 2021. Please refer to the "Delivery" tab on the product page of the item(s) you wish to purchase for up-to-date delivery times.
In order to offer you an extensive range of products, we work with numerous approved suppliers from around the world. The country origin and lead times for specific products are clearly indicated on the relevant product page under the ‘Delivery’ tab. Decoralist supports local and global craftsmanship, which means many items are made-to-order for you and may sometimes mean a longer lead time. 

Placing An Order

Orders are processed Monday - Friday, 10:00 am - 17:00 pm. Orders placed on the weekend / Bank Holiday will be processed the following week / next working day. Please allow 48 hours for orders to be processed.

We will do our very best to complete your order as quickly as possible but we do work with external suppliers, brands and designers which means stock levels can fluctuate. We will be in touch with you if your product is out of stock with the expected time frame and how you would like to proceed with your order. 

Delivery Policy

UK Mainland Delivery
Standard delivery (Monday - Friday): From £3.99 
Free UK delivery on orders over £150
Your product(s) will be shipped to you directly by the individual brand(s). Shipping times can vary and your order may arrive in multiple packages and/or from different couriers. Estimated shipping times can be found on the individual product page under the "Delivery" tab. We will provide tracking information as soon as your order has been dispatched. 
Some products require specialist delivery. For some large furniture and art, as soon as your item(s) are received and quality checked, our team will get in touch to arrange a delivery date with our complimentary white glove delivery service. Please read more about our complimentary White Glove Delivery service here.
International Delivery
We offer worldwide shipping on all items. The shipping cost will be calculated at checkout and is based on your delivery address and order volume. 
For furniture, fragile and larger orders, we need to obtain an international shipping quote from our delivery partners. Please email our Customer Care Team info@decoralist.com with your delivery address.
International delivery may also incur local taxes and import duties. These are the responsibility of the recipient of the goods on arrival in the country of delivery. 
For EU customers, more information about local taxes and import duties can be found here
Express Delivery
If you require speedy delivery, please reach out to our Customer Care Team by emailing info@decoralist.com and we will be happy to assist where possible.

Returns and Refunds

Please note that seasonal items are nonreturnable 
Order Cancellations
If you need to cancel your order, this must be done within 24 hours of purchase. Please email info@decoralist.com with your order number and ‘CANCEL’ in the email subject line (Order #0000 CANCEL) to inform us that you would like to cancel your order. After 24 hours of purchase, we will be unable to cancel your order. We encourage you to email us prior to placing your order if you have any questions and reading the product and delivery information on the product pages.
Returns Policy
We’re sure you’ll love your purchase, however if for any reason you are not satisfied with your purchase, you can return your order within 14 days of receipt. We will be happy to offer you an exchange or a refund, excluding the original cost of delivery. This is on condition that the products are returned complete, in perfect condition, unused and in its original inner and outer packaging with all labels and tags attached. 
Please note that return delivery fees are to be covered by the customer, unless in the case of a damaged item(s). 
Regarding the return of a furniture item which has been delivered via pallet delivery, please note that we will not cover the cost of a new pallet, so please keep hold of this until you have checked the item(s). Furniture orders may be subject to a restocking fee and collection charge.
We are unable to accept made-to-order, non-standard, customised or special order products. 
We are unable to offer returns for international orders. We encourage you to double-check the dimensions of the product(s) you wish to order to ensure access is not a problem during delivery. Dimensions on Decoralist are listed in metric (cm, mm, m). For customers ordering using the imperial system, please check the conversion prior to placing an order. 
How Do I Make A Return?
Please email info@decoralist.com with your order number and ‘RETURN’ in the email subject line (Order #0000 RETURN) to inform us that you would like to make a return. We will send you the paperwork and delivery address to complete your return.
When organising a return, please send the item with care, using a trackable service to ensure that it reaches us without damage. Decoralist reserves the right to refuse a refund on your order, or issue a credit note for the original selling price if the product is not returned in a fully re-sellable condition. 
Your refund will be processed as soon as your item is received and been quality checked. Please be aware that refunds can take up to 10 working days to clear. 
Damaged Products 
If your order arrives damaged, please take photos and email info@decoralist.com with your order number within 48 hours of receipt. Without the correct information and images, we will not be able to investigate the issue. Failure to notify us within 48 hours of receiving a faulty or damaged product could mean we have to charge for a replacement. Decoralist is happy to offer a replacement on any damaged items at our expense.