What is White Glove Delivery?
White Glove delivery is our premium service, which includes careful installation or placement of the item, plus removal of any packaging, to residential addresses within the UK. In essence, your new item will be placed exactly where you require it, ready for you to enjoy. We offer White Glove delivery for both furniture and fragile items.
Booking Your Delivery Slot
We will contact you by email or telephone (using the contact information provided in your order) to arrange a chosen delivery date that is convenient for you when your order is ready and after it has been quality checked. You must reply to confirm a delivery date for your delivery to be scheduled. If you fail to respond and confirm you will be offered a different delivery slot which will be for a later date.
You must be home to accept delivery and items will need to be signed for. If no-one is home the courier will attempt to deliver to a neighbour or return your items to the depot for a new delivery date to be agreed.
We ask that when receiving a delivery to inspect items before the delivery driver leaves. In the rare event of a damage, you will be able to return your delivery with the driver, and you won’t be left with a large item waiting for replacement. If you do not manage to check goods upon delivery, we allow 24 hours after signing for goods, for damages to be reported to us. Claims for damages outside this period may be rejected.
Please be aware it is the customer's responsibility to check that items ordered will fit through doorways, stairwells and staircases. This includes any tables with tops in excess of 220cm. If you are in any doubt, please talk to our team prior to delivery, who can advise. A re-delivery charge will be applied should our team need to return or use more specialist equipment that the standard two-man crew.
Always inform us if you are going to be unavailable on the suggested delivery date, and we will endeavour to arrange a suitable alternative. This must be amended at least 48 hours before the scheduled delivery time & date, otherwise additional delivery fees will be incurred. If delivery is missed, we reserve the right to charge you again for a second delivery attempt. If you subsequently cancel your order, then the delivery charge(s) will be dedicated from your refund. If the item(s) cannot be delivered due to an access issue or because the item is too large to fit into the property, the shipping fee will be deducted from your refund.