Following the UK leaving the EU, there have been significant changes in the way taxes are handled for our EU customers. Please read through the FAQs below and feel free to contact us if you require further clarification.
Will my order be affected by Brexit?
Brexit came into effect on January 31st 2021. Any orders placed after this date will be subject to local taxes upon arrival in your delivery country. If your order was placed before this point your order will not be affected as your order included VAT (UK tax at 20%).
Will I need to pay additional charges?
Yes, subject to duties and taxes on arrival. For an estimate, please refer to the table below outlining the tax rates in EU countries:
|Member State||Country Code||Normal Rate|
How do I pay charges?
You will be contacted directly by our shipping partner with a payment link via SMS or email. Please ensure that your telephone number and email are correct on your order to avoid delays. Please note you will have 14 days to make this payment.
What happens if I don’t want to pay these charges?
Your order will be returned to Decoralist and will be refunded minus your original shipping charges.
Will my order be affected by delays or stuck at the border?
We will endeavour to ensure that there are no delays, however we cannot make any guarantees at a specific border entry point.
What happens if I need to change my delivery address?
Please reach out to our Customer Care Team to confirm your new delivery address. They will be able to make the necessary changes and advise on any additional charges that may occur.