Although many aspects of our lives are starting to return to normal following world events in recent years, many industries, including ours, are still unfortunately facing challenges. One of the major impacts this has had on Decoralist customers are the longer than usual delivery times and an inability to be as transparent as we would like to be. We are working hard to mitigate these issues and hope the following information will be helpful to you.
Since March 2020, we have faced repetitive lockdowns, which has posed challenges with regards to managing supply and demand levels; affecting the availability of many materials, including the publicly known large-scale shortages of essential timber and foam.
Additionally, when global factories did eventually reopen, many companies experienced a depleted workforce due to illness, mandatory COVID-19 isolation or reduced staffing requirements. This led to significant operational changes, such as staggered working hours, to keep employees safe.
Following the COVID-19 pandemic, there is an increased focus on working-from-home environments, and the unprecedented demand for online shopping during the pandemic, Decoralist is receiving more orders than ever before. As we support customers in improving their homes, extended delivery times may be experienced as a result of this increased demand. We hope you understand.
Shortages of heavy goods vehicle (HGV) drivers and a lack of containers has negatively impacted ports and customs. Fuel crises have made it increasingly difficult to ship goods to our customers around the world.
As a UK-based company, we have also been affected by Brexit and have experienced many challenges shipping to and from Europe as the EU slowly adjusts to new shipping regulations and requirements.
Our team is working hard to combat these delays and, while shipping prices are high, we are focused on getting items to our customers at the best price possible. Please speak to our team about your shipping requirements should you require an international quote.
Although we are unable to control majority of these challenges, we assure you that we’re working hard, constantly adapting and investing in new processes to address these disruptions. Our main priority is to keep you up-to-date with any changes in delivery times via email and our website. For further information on potential delays, please contact us here.
We want to thank you, our loyal customers, for your patience and support and apologise for any inconveniences this may have caused.
- Catherine and the Decoralist Team