Terms & Conditions
Decoralist (Decor A List Ltd) brings customers unique homewares from the best artisans and brands around the world. Please thoroughly read our business Term & Conditions which You, the customer, agree to upon using Decoralist.com and placing an order on Decoralist.com.
1. Terms and Conditions
1.1 Legally binding. Please review these Terms and Conditions carefully and ensure that You understand them before using the Website and/or making an Order. These Terms and Conditions constitute a legally binding agreement between:
(a) in the context of Your use of this Website, You and Decoralist; and
(b) in the context of the Contract for Your purchase of Products, You and the relevant Vendor who is the seller of those Products.
1.2 Acceptance. By accessing this Website or purchasing any Products, You agree to be bound by these Terms and Conditions. If You do not accept these Terms and Conditions, You cannot use the Website nor purchase any products and You should cease using the Website immediately.
1.3 Consumers only. The Products and other services offered via this Website are for consumers only – they are only to be used for non-commercial, non-business, private purposes by consumers. By accepting these Terms and Conditions You agree that You are a consumer and not acting in the course of a business.
1.4 Termination. Decoralist may change or discontinue the availability of the Website at any time without prior notice.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreement:
2.1 “Account” means Your account for Decoralist, which is created for you when You register with Decoralist by completing the registration process on the Website.
2.2 “Contract” means to the contract for the sale and purchase of the Products between You and the relevant Vendor (as identified on a Product’s listing URL and Your Order Confirmation email), which incorporates these Terms and Conditions.
2.3 “Listings” means a summary on the Website of Products containing, without limitation, an image of the Product, a description of the Product and a statement of the then current price of the Product.
2.4 “Order” means Your order for the purchase of Product(s) from a Vendor that You place via the Website. All derivatives of the word “Order” (such as “Ordered”) should be understood in the context outlined in this definition.
2.5 “Products” means the Vendor’s goods, which it offers for sale via the Website.
2.6 “Vendor” means the independent brand, manufacturer or artist for whom Decoralist:
(a) markets, promotes and publishes Products through the Website; and
(b) accepts and processes Orders from end-users of the Website for those products, as described in these Terms and Conditions.
2.7 “Terms and Conditions” means the terms and conditions set out on this page, together with the Decoralist policies explicitly referenced herein (e.g., Decoralist’s Return Policy, Delivery Policy).
2.8 “Website” means www.Decoralist.com (including its subdomains) and any other associated applications or website owned and/or operated by Decoralist from time to time.
2.9 “You”, “Your” and “Client” means an end-user of the Website who purchases Product(s) from a Vendor.
Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same. Decor A List Ltd. acts as a sales platform connecting Vendors with Clients by advertising their Products on the Website.
3. Information about Decoralist and Our contact details
3.1 Who We are. “Decoralist” is the trading name of Decor A List Ltd., a company incorporated and registered in England with company number 10758745 and whose registered office is at 43 Hanover Steps, St George’s Fields, London, W2 2YG. In terse Terms and Conditions, “We”, “Our” and “Us” are all references to Decoralist – however, in the context of the Contract, You should read these Terms and Conditions as references to the relevant Retailer from whom you Ordered the Products.
3.2 How to contact us. You can contact Decoralist by writing to: email@example.com
3.3 How We may contact You. If We must contact You, We may do so by email to the address You provided when You completed the checkout process on the Website, or that is registered on Your Account from time to time.
4. How does Decoralist work?
4.1 Ordering via the Website. We operate the Website as an electronic marketing platform, on which Listings may be posted by our selected Retailers for their Products. These Products are made available by those Retailers to You, and Decoralist allows You to place Orders to pay for Products through the Website and have the Product(s) delivered to the address You specify.
4.2 Your Contract is with Us. The Contract is between You and Decoralist, not the Vendor. No other person shall have any rights to enforce any of its Terms and Conditions. We are authorised to act as the agent of Our Vendors to conclude and enter into the Contract with You.
4.3 When is the Contract formed? The Contract is formed when We receive confirmation from the relevant Vendor(s) that the Order can be fulfilled and we send you an Order confirmation email to that effect. We will send You that Order confirmation email to the email address associated with Your Account or, if You checkout as a ‘guest’, to the email address You entered during the checkout process.
4.4 Products may vary from their pictures. Decoralist aims to use the Listings to provide You with the information You need to know the essential characteristics of the Products. Although We aim to keep the Website and Product Listings as up-to-date as possible, the information, including Product Descriptions and Images, appearing on the Website at any particular time may not always reflect the position at the exact moment Your place an Order. Images shown in the Listings are for illustrative purposes only – given the digital method of presentation it is possible that Your perception may not exactly match the relevant Product itself.
4.5 Furniture measurements. The dimensions provided on the Product Listings are for your guidance. Before placing an Order, please ensure that there is adequate room to take the furniture through any doorways and windows, taking note of any restricted passageways, stairs and awkward turns. Decoralist is not responsible for any access issues when delivering furniture and customers will incur an additional fee of up to £50 if a delivery fails due to access issues.
4.6 Promotions. Decoralist may, at Our sole discretion, provide a promotional code that You can use to reduce the price of specified Products. When You receive a promotional code, it must be applied at checkout, and cannot be applied retrospectively. Any promotional code will come with its own terms (e.g. minimum spend, applicable Vendors, applicable Products and time frame for the usage of the code), which will be made clear at the time it is issued to You. If You are given a promotional code that is created specifically for Your use, it cannot be shared or transferred to other customers, or posted in a public forum. Decoralist reserves the right to cancel and/or suspend any promotional code that Decoralist feels is being misused. Any promotional codes applied against the applicable terms of these Terms and Conditions, will be removed from the Order.
4.7 Competitions. Decoralist may, at Our sole discretion, run competitions from time to time. Competitions are only open to those aged 18 years or older, and exclude Decoralist and competition employees and their immediate family. You will be notified of other terms that relate to the competition including eligibility criteria, start and end time, start and end date, the prize, competition rules, how the winner will be selected and notified, and how to claim the prize if You win. You will not be eligible to participate in or win if You do not comply with those competition terms. Decoralist’s decision regarding the winner is final. Decoralist reserves the right to award the prize to another participant if and to require the return of any prize already awarded. Winners may not substitute prizes in whole or in part for cash or any other item. Decoralist will not be responsible for any damage, loss or injury resulting from entry into the competition or the prize, except where its liability may not, as a matter of law, be limited.
5.1 On point of purchase, Decoralist will take full payment in advance of delivery. You authorise Us to charge Your payment card account. By submitting an Order and providing Us Your payment card details at checkout, You authorise Decoralist to charge the relevant account to take payment for Your Order on behalf of the relevant Vendor. Neither Decoralist nor the relevant Vendor will be responsible for any losses you may suffer if the payment method You use to pay for an Order does not have sufficient funds to cover all costs of that Order. If payment is not authorised for any reason, We will not be liable for any delay or non-delivery.
5.2 Any credit card used for payment must be in the name of the person placing the Order.
5.3 All payments are processed through third party payment gateways using PCI Encryption. We therefore do not hold, store or process any payment information.
5.4 We process all major credit cards (American Express / MasterCard / Visa) debit cards (Solo / Maestro / Visa Debit / Visa Delta / Visa Electron) and PayPal payments.
5.5 Any quotation for Shipping Charges and/or Products of any nature (customised, bespoke) is valid for a maximum period of 14 days from its date, unless we expressly withdraw it at an earlier time.
5.6 We reserve the right to withdraw any products from the Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website or not that Product has been sold, removing or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
5.7 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, We may offer You the Klarna "Pay Later" option on certain Products. Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement. Klarna is an independent payment company and Decoralist is not responsible for their content and has no influence over whether your payment with Klarna is accepted or not.
6. Delivery, Delays, Damages & Other Charges
6.1 Prices in Listing exclude delivery charges. The prices shown on Listings for Products do not include delivery charges. The relevant delivery charges will be displayed to You during the checkout process.
6.2 Delivery estimates not binding. The Products You Order will be delivered by Vendors using a third party courier service. Please note that any estimated delivery dates displayed on the Website, or in any confirmation email or webpage, are simply estimates – they do not represent a guarantee that the Products will arrive by that delivery estimate. Furthermore, where parcels are held by customs clearance agencies, there may be significant delays to delivery. Unfortunately, these delays are beyond our control and we cannot accept responsibility for them.
6.3 Decoralist does not assume any sourcing risk and is only obliged to ship from existing stock or from stock ordered from Vendors. Decoralist has no liability to You in the event that its obligations to ship products to You ceases to exist when, Decoralist, through no fault of its own, does not receive goods in full or on time from Vendors, (provided always that Decoralist has informed You as soon as reasonably possible of the failure of its Vendor and/or has not explicitly agreed a separate sourcing risk). In such circumstances any payments made by You will be refunded.
6.4 Force majeure. In cases of force majeure (as subsequently defined), shipping duration may increase within reason. Force majeure shall include strike, exclusion, official intervention, energy (or resource) scarcity, shipping difficulties, business complications such as fire or water damage to machinery, lightning or any other foreseeable business complications for which Decoralist cannot be held responsible. Decoralist will inform You of the starting (and ending) point of such shipping impediments as soon as reasonably practicable. Please refer to Clause 14 for further details.
6.5 Damages. We strongly advise You thoroughly check Your Products upon receipt. To protect Your interests, any claim concerning damaged and/or defective Products found on delivery, or concerning damage and/or defective Products found at a later date, must be notified as soon as possible to our Customer Care Team in writing (firstname.lastname@example.org) and within 48 hours of receiving the Product(s). We do not accept any claims for damages caused by You the Client after the Products have been delivered.
6.6 Orders delivered outside the UK. If You Order Products for delivery to a location outside the UK, those Products may be subject to import duties, taxes, and potentially other fees levied by the logistics company (including, but not limited to: holding fees, entrance fees, abandonment fees) which are levied when the delivery reaches the specified destination. Decoralist nor the relevant Vendor are responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. Please contact Your local customs office for further information before placing an Order. These charges are not included in your order and will need to be paid locally upon receipt. If you refuse to pay the charges due on the parcel, it may be abandoned by your country's customs authority and you will not be refunded. If there are any outstanding charges (including, but not limited to: holding fees, entrance fees, abandonment fees) these may be invoiced to you or deducted from any refunds due.
6.7 Orders of UK Products to the EU, or EU Products to the UK. From 1 January 2021, on any Order you make of a UK Product to be delivered in the EU, or of an EU Product to be delivered in the UK, Decoralist may add applicable customs and/or import duties and/or import taxes to such Order and any applicable VAT (in relation to Products under the value of £135) at checkout and you agree to pay such customs and/or import duties and taxes at checkout. Where Decoralist adds such customs and/or import duties and taxes to the checkout page, Decoralist shall be responsible for transmitting and reporting the applicable customs and/or import duties and taxes to the relevant authorities, not you, and you acknowledge and accept this. Where Decoralist does not include customs and/or import duties at checkout, then you accept and acknowledge that you will be responsible for the payment of any such customs and/or import duties and taxes that are not included at checkout.
7. Returns & Refunds
7.1 Returns Policy. Our Returns Policy details how and when You can return any Products You have Ordered and is incorporated into these Terms and Conditions by reference. We have set out Our Returns Policy on a separate page here to ensure that all necessary information is presented on a standalone page, in a clear and accessible manner. Please refer to our Returns & Refunds Policy here.
7.2 Please note that Products which fall into the following categories cannot be cancelled after 48 hours of placing the order, or returned unless they are proven to be damaged (refer to Clause 6.5 for information on damaged Products):
(a) Products which are made to order, handcrafted to order, printed to order, made to a Client’s own specifications, made to measure or personalised in any way.
(b) Self-assembly furniture cannot be returned once assembly is part or fully completed.
(c) Mattresses or mattress toppers, duvets, pillows, personal grooming products, cosmetics and jewellery.
7.3 No commercial use. Orders which are used for commercial purposes and subsequently returned (e.g. for use as props or photography) are actively monitored. Decoralist reserves the right to refuse to serve any person suspected of undertaking this activity for future orders. If You require Products for commercial purposes, please get in touch with email@example.com for more information.
8.1 Account creation. Although You may complete the order process as a guest, You may choose to register for an Account.
8.2 Accurate and up-to-date information. If You do create an Account, all the registration information You submit must be truthful and accurate. If for any reason any information You submit is or becomes untruthful, inaccurate and/or incomplete, You should update that information to maintain its accuracy.
8.3 What to do if You want to delete Your Account. You can delete Your Account at any time, for any reason, by emailing firstname.lastname@example.org.
8.4 You are responsible for Your Account. You are responsible for maintaining the confidentiality of Your Account log-in information (including, for example, Your password). Accordingly, You are responsible for all activities that occur under Your Account.
8.5 Unauthorised use of Your Account. You should notify Us immediately if You suspect or become aware of any unauthorised use of Your Account or any other breach of its security.
9. Our Right to Vary and Update These Terms and Conditions
We may make changes to these Terms and Conditions from time to time. If We do so, We will update those changes on the Website. The Terms and Conditions that apply to Your purchase of any Products will be those that are in force at the time You place Your Order.
10. Privacy and Security Policy
11 Your Conduct
11.1 No harmful material. By downloading and/or using the Website, You agree not to upload, post, e-mail or otherwise send or transmit any material that contains viruses, Trojan horses, worms or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Website.
11.2 Keep Your details confidential. You agree and undertake to keep Your username and password for Your Account confidential, not to disclose Your password to any other person and not to permit any other person to log in to the Website using Your username and password.
11.3 No interference. You agree not to interfere with the servers or networks connected to the Website or to violate any of the procedures, policies or regulations of networks connected to the Website, including these Terms and Conditions.
11.4 Other restrictions. You also agree not to:
(a) attempt to reverse engineer or sell, export, license, modify, copy, distribute or transmit the Website to any third party, or jeopardise the correct functioning of the Website, or otherwise attempt to derive the source code of the software (including the tools, methods, processes and infrastructure) that enables or underlies the Website;
(b) attempt to gain access to secured portions of the Website to which You do not possess access rights;
(c) impersonate any other person while using the Website;
(d) conduct Yourself in a vulgar, offensive, harassing or objectionable manner while using the Website;
(e) resell or export the software associated with the Website;
(f) use the Website to generate unsolicited advertisements or spam;
(g) use any automatic or manual process to search or harvest information from the Website, or to interfere in any way with the proper functioning of the Website;
(h) use any automatic or manual process to conceal your billing country; or
(i) attempt to buy any age restricted Products if you do not meet the minimum age under applicable law for the purchase of such Product.
12. Intellectual Property
We respect and rigorously abide by intellectual property laws. Accordingly, We rightfully expect the same of all parties who use Our Website. Decoralist and/or Our affiliates are owners or lawful licensees of all content (including but not limited to designs, logos, colour schemes, graphics, graphic styles, text, images and video/audio sequences) displayed on this Website. Any unauthorised copying, publication, reproduction or distribution of copyrighted works is an infringement of the copyright owners’ rights and is prohibited. You may not, except with Our prior written permission (on whatever terms we deem appropriate), distribute or commercially exploit the content. Nor may You transmit it or store it in any other website or other form of electronic retrieval system. If You infringe upon Our rights, You will be ordered to cease such illegal activity and You may be liable for any and all damages (including recovery of legal fees and expenses) which may be suffered and/or incurred as a result of Your infringement.
If You are a legitimate copyright owner who believes that Your rights have been infringed upon in any way through the content or services provided on this Website, please notify us: email@example.com
13. Limitation of Liability
13.1 As a condition of use of this Website, You agree to indemnify Decoralist from and against any and all liabilities, expenses (including legal fees) and damages arising out of claims resulting from Your use of this Website, including without limitation any claims alleging facts that if true would constitute a breach by you of these Terms and Conditions.
13.2 Subject to the following sub-clauses, in no event shall the aggregate liability of any party to the other (whether it contract, tort (including negligence or otherwise) and in respect of all claims, losses and damages arising under or in connection with these Terms and Conditions:
(a) provided that this shall be subject to an overall limit of the total amount paid to Decoralist under a confirmed order in respect of any and all claims, losses and damages arising under or in connection with these terms and conditions.
(b) The above limits on liability shall apply in respect of (any indemnities provided by either party under this Agreement, including without limitation to the indemnities under clauses 12 Intellectual Property)
(c) Each party's liability to the other in contract, tort (including negligence), misrepresentation (whether innocent or negligent), breach of statutory duty or otherwise arising out of or in connection with these terms and conditions shall not extend to any:
- loss of profits;
- loss of business opportunity;
- loss of events outside our control;
- Loss of product unavailability;
- loss of goodwill;
- loss of data;
- any special, indirect or consequential loss or damage whatsoever.
(d) You agree that the limitations on liability within these terms and conditions are reasonable given their respective commercial positions and ability to purchase relevant insurance in respect of risks.
(e) Notwithstanding the above or other limitations and exclusions of liability set out in these terms and conditions, neither party excludes or limits any liability for fraud or fraudulent misrepresentation; any breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or any other liability to the extent the same cannot be excluded or limited by law.
14. Force Majeure
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.
14.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks;
(f) the acts, decrees, legislation, regulations or restrictions of any government; and
(g) pandemic or epidemic.
14.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use Our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.