Decoralist Delivery

UK DELIVERY

LEAD TIMES

Please refer to the 'Delivery' tab on the product pages for individual lead times.

SHIPPING COSTS

We offer free standard UK shipping on a number of items, but all other delivery costs will be automatically calculated at checkout. 

DELIVERY METHODS

We offer two delivery methods:

  1. White Glove UK Delivery;
  2. Delivery by Decoralist's approved suppliers

Your delivery method will vary depending on the items in your basket; by size, weight, fragility and supplier. Most delivery information is included under the 'Delivery' tab on the product pages. If you’re unsure of the delivery method of your order please contact our team at info@decoralist.com or continue reading for further information. 

  1. Standard White Glove UK Delivery is used for Decoralist items throughout the UK and Europe;
  2. For items ordered through our suppliers, they will arrange delivery directly to you. 

LARGE AND FRAGILE ITEMS

Large and fragile items, including furniture and mirrors, will either be delivered by a specialist courier or direct from our approved suppliers.

We will email you to arrange a chosen delivery date that is convenient for you when your order is ready. You must reply to confirm a delivery date for your delivery to be scheduled. If you fail to respond and confirm you will be offered a different delivery slot which will be for a later date.

On the evening before your delivery you will receive a text message or email to remind you that your order is on its way.

If delivery is missed and the order is subsequently cancelled then the delivery charge will be deducted from your refund. If the item can not be delivered due to an access issue or because the item is too large to fit into the property, the shipping fee will be deducted from your refund.

DELIVERY DAY

For large and fragile items, you will receive a courtesy call up to 30 minutes prior to delivery. Our courier will take your item(s) to a downstairs ‘room of choice' and remove the packaging as per our White Glove Delivery service.

You must be home to accept delivery and items will need to be signed for. If no-one is home the courier will attempt to deliver to a neighbour or return your items to the depot for a new delivery date to be agreed.

We advise you inspect items with the driver still present so if there are any issues present the item will be taken away with the driver and you won’t be left with a large item waiting for replacement.

DELIVERY BY DECORALIST'S APPROVED SUPPLIERS

Once your order has been processed, we will email you with a link and number to track your order.

If you have ordered multiple items in the same order, your items may arrive on different days or from different couriers. Either way, we will keep you in the loop!

INTERNATIONAL DELIVERY

Depending on the items in your shopping cart, international delivery rates will be applied, if applicable, at checkout.

If however, you receive a notification at checkout saying that we don't ship to your location, please just email us at info@decoralist.com with the items you wish to purchase, your phone number and your delivery address. We will arrange a shipping quotation within 48 hours and email you a payment link to complete your purchase. 

LEAD TIMES

While we can predict the lead times for international delivery, they are never set in stone. If in doubt, please email us at info@decoralist.com and we can provide further information. 

LARGE AND FRAGILE ITEMS

Most large and fragile items, such as furniture and mirrors, will either be delivered by a specialist courier or direct from our approved suppliers.

We will be able to share tracking information wherever possible and facilitate this delivery the best we can. 

If delivery is missed and the order is subsequently cancelled then the delivery charge will be deducted from your refund. If the item can not be delivered due to an access issue or because the item is too large to fit into the property, the shipping fee will be deducted from your refund.

DELIVERY BY DECORALIST'S APPROVED SUPPLIERS

Once your order has been processed, we will email you with a link and number to track your order.

If you have ordered multiple items in the same order, your items may arrive on different days or from different couriers. Either way, we will keep you in the loop!