Decoralist Returns

UK RETURNS

We’re sure you’ll love your Decoralist purchase once received, however, if you don’t you can return it to us for a full refund or exchange within 14 days of delivery. 

To cancel or return your order, please click here to access our Returns Portal.

Returned items must be in a resalable condition. Customers are responsible for their safe return including the cost of postage. We can collect for a pre-agreed fee or you can arrange to return items yourself. This fee will be deduced from your refund.

Ensure you have checked the dimensions of all of the products you wish to order to ensure access is not a problem during delivery. Any item returned to us with the courier for this reason will be charged for shipping and also return carriage which will be deducted from your refund. If you are unsure of how the item will be packaged or would like any help with this please feel free to contact customer services.

It is the buyers responsibility to ensure that items are adequately packaged in order to avoid damage on return.

Once you have completed the returns form on our Returns Portal, we will email you the returns address.

Your refund will be processed once your item is received back at the warehouse in a resalable condition.

INTERNATIONAL RETURNS

International returns are not permitted. 

We encourage you to ensure you have checked the dimensions of all of the products you wish to order to ensure access is not a problem during delivery. Dimensions on Decoralist are in listed in metric (cm, mm, m). For customers ordering from the United States, where you use the imperial system, please double check the conversion prior to placing an order.

If your item has arrived damaged or has a defect, please click here to access our Returns Portal and complete the exchange or credit form. Once completed, we will assess your application and email you about an exchange or account credit.

You also need to email info@decoralist.com with photographic evidence of any damage if you wish to request an exchange or credit.